Terms of Business (You will be supplied with full T & C's before your first lesson)

At Roads Ahead Driving School we strive to achieve a high level of service and ensure that all our customers receive a high standard of training from a fully qualified Driving Standards Agency Approved Driving Instructor, who is also an experienced Police Class 1 Advanced Driver. 

The following terms and conditions represent the basis upon which training is offered by Roads Ahead Driving School. 

The provision of training is subject to the acceptance of these terms and conditions.

1. Driving licenses and fitness to drive:

You must hold a current, valid driving licence, provisional, full or international, and produce it on (or in advance of) your first training session.  

2. Fitness to drive:

You must be fit to drive with regard to legal and medical requirements. It is your responsibility to ensure that you are fit to drive on each of your lessons or test. 

Sickness, tiredness, alcohol, illegal and prescribed drugs may affect your driving; any of these could put you and other road users in serious danger. 

Please note that some 'over the counter' drugs may affect levels of concentration; always read the instructions on the packet. If you are taking any drugs please check with your doctor or pharmacist to make sure they will not affect your driving. If you have recently taken alcohol or drugs (legal or illegal) please inform your Driving Instructor. In the interests of public safety, I reserve the right to cancel your driving lesson or refuse the use of the driving school car for the driving test if there is any suspicion of impairment because of illness, drugs or alcohol. 

You may face action from the Police if you choose to ignore the law regarding fitness to drive.

3. Payments and Cancellation:

Tuition fees are normally payable in advance. Payment can be made by cash or cheque. Any cheques offered for payment that are subsequently refused by the bank will be subject to an administration charge of £50.00. 

If you need to cancel or re-arrange a lesson at least 48 hours notice will be required for single lessons of up to two hours duration. Failure to give notice will result in a valid claim for an equivalent value in compensation (i.e., a cancellation fee will be charged or credited) I will do everything possible to ensure that your lessons start and finish on time, but I reserve the right to cancel, postpone or change lesson lengths and start/finish times under certain circumstances, (e.g., dangerous weather conditions). In the event of postponement fees paid in advance will be carried forward.

I reserve the right to cancel a lesson at short notice if it is suspected that the pupil may be unfit due to the effects of alcohol, drugs (prescribed or otherwise) or any other condition that would cause his/her driving to be dangerous or illegal. In such circumstances the lesson fee will be payable.

4. Bookings and Lesson Duration:

I will endeavour to maintain regular lesson slots at the same time each week to ensure continuity of learning, however, this cannot be guaranteed. The minimum lesson period is one hour. If, for any reason, I am late for the lesson I will make a concerted effort to inform the pupil of the estimated time of arrival. If the delay is greater than 15 minutes this time will be credited to the pupil and when possible the lesson will be extended by the time due - if this is not possible the extra time will be carried forward to the next suitable lesson.

5. Training Location:

All sessions will start and finish at the same location unless alternative arrangements are made in advance. I will determine a location for practical lessons which ensures both the pupil's and public safety - this means that I may need to drive the pupil to and from the lesson location; this journey time forms part of the lesson as paid for.

6. Training Vehicles:

Training vehicles provided are taxed, insured for the purposes of driving tuition, fully roadworthy and fitted with dual controls. Pupils who require tuition in their own vehicle must supply evidence from their motor insurer that the car is covered for lessons when being supervised by a professional instructor in return for payment; the car must also be taxed and hold a current MOT certificate where appropriate.

7. Driving Tests and Bookings:

 
I reserve the right to refuse use of a driving school vehicle for test if I consider that provision of a vehicle could cause a risk to public safety. Where a school car is used for test, the booking period will be based upon my normal diary schedule. Depending on the time of the test this will require a minimum two hour booking and possibly longer. 

While I will make every effort to ensure that the vehicle supplied for test will be fully road worthy and comply with all legal requirements at the start of the test, I cannot be held responsible for vehicle failure that occurs during the test and I am not liable for consequential loss. I cannot be held responsible for test appointments cancelled by the DVSA due to bad weather, sickness, staff shortages or other reasons. Such cancellations are beyond my control and therefore the lesson fee and 'use of car' fee for the booked period will be charged. I will advise about claiming compensation from the DVSA.

8. Code of Conduct

I agree to abide by the conditions of the Professional Code of Conduct (a copy of which will be provided on request). In the unlikely event of complaint or dispute the guidelines of the Code of Conduct will be adhered to.

9. Your Rights

These conditions do not affect any protection that you have under consumer legislation. I reserve the right to change or alter any of the terms and conditions without notice, but will endeavour to inform pupils of any changes as soon as possible.

Driving Instructors Code of Conduct 

Below is the DVSA's code of conduct so if you ever feel that a driving instructor is not conducting themself in a correct manner then contact the DVSA at the address at the bottom of this list. 

Introduction 
A driving instructor who gives lessons in a motor car in return for payment must be on the Register of Approved Driving Instructors' (ADIs), To gain entry to the register prospective instructors need to pass a series of examinations administered by the Driving & Vehicle Standards Agency (DVSA). People training to qualify as ADIs who have part completed the examinations can obtain from the Agency a licence to acquire practical experience which is strictly limited to six months. Once fully qualified and on the register, ADIs are regularly tested by DVSA to check their continued ability to give instruction to an acceptable standard. DVSA and the driving instruction industry place great emphasis on professional standards and business ethics. The code of practice set out below has been agreed between DVSA and the main bodies representing ADIs; it is a framework within which all instructors should operate. 



Personal Conduct 

- The instructor will at all times behave in a professional manner towards clients 

- Clients will be treated with respect and consideration 

- The instructor will try to avoid physical contact with a client except in an emergency or in the normal course of greeting 

- whilst reserving the right to decide against giving tuition, the instructor will not act in any way which contravenes - legislation on discrimination. 



Business Dealings 

- The instructor will safeguard and account for any monies paid in advance by the client in respect of driving lessons, test fees or for any other purpose and will make the details available to the client on request 

- The instructor on or before the first lesson should provide clients with a written copy of his/her terms of business to include: 

- legal identity of the school/instructor with full address and telephone number at which the instructor or his/her representative can be contacted 

- the price and duration of lessons 

- the price and conditions for use of a driving school car for the practical driving test 

- the terms under which cancellation by either party may take place - procedure for complaints. 

- The instructor should check a client's entitlement to drive the vehicle and his or her ability to read a number plate at the statutory distance on the first lesson, when presenting a client for the practical driving test the instructor should ensure that the client has all the necessary documentation to enable the client to take the test and that the vehicle is roadworthy. 

- Instructors will advise clients when to apply for their theory and practical driving tests, taking account of local waiting times and forecast of clients' potential for achieving the driving test pass standard, The instructor will not cancel or re-arrange a driving test without the client's agreement. In the event of the instructor's decision to withhold the use of the school car for the driving test, sufficient notice should be given to the client to avoid loss of the DSA test fee 

- The instructor should at all times, to the best of his or her ability, endeavour to teach the client correct driving skills according to DSA's recommended syllabus. 
 


Advertising 

 - The advertising of driving tuition shall be honest; claims made shall be capable of verification and comply with codes of practice set down by the Advertising Standards Authority
 
- Advertising that refers to clients' pass rates should not be open to misinterpretation and the basis on which the calculation is made should be made clear. 


 
Conciliation 

- Complaints by clients should be made in the first instance to the driving instructor/driving school/contractor following the complaints procedure issued 
 
- Failing agreement or settlement of a dispute, reference may be made to DVSA's Registrar of Approved Driving Instructors who will consider the matter and advise accordingly
 
- Should the Registrar not be able to settle the dispute he or she may set up a panel, with representatives from the AN industry, to consider the matter further or advise that the matter should be referred to the courts or other statutory body to be determined. 

For further information or advice write to:
The ADI Registrar Driving & Vehicle Standards Agency,
Stanley House, 
56 Talbot Street
Nottingham

Contact Details

Address:
133 Tapton View Road
Newbold
Chesterfield
S41 7LE

Tel: 07771638655
Alt Tel:

Contact Me

Testimonials

Josh Philips
 'Stuart is a very calm patient driving instructor. I always looked forward to getting out on the road with Stuart and learning new skills. He has a unique teaching style, in which....'
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